If you receive a damaged or defective product, please contact us immediately. Lights On Distributors does not honor returns due to improper use. Returns: Lights On Distributors will honor returns of unused products in new condition only. Unused products must be returned within 30 days of purchase at the customer’s expense. Refunds will be processed within 14 days. Refunds: If a product is damaged or defective, please email a photograph of the product along with an explanation using the form below. Refunds will be processed within 14 days.